1. Introduction
Welcome to the website of Hong Kong Lin Feng Trading Co., Limited (hereinafter referred to as “the Company,” “we,” “our,” or “us”). We are located at:
Room 803B, 8/F, West Coast International Building, 290-296 Un Chau Street, Cheung Sha Wan, Hong Kong
We specialize in the customization and supply of trophies, medals, and related products.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your personal information when you visit our website, interact with our services, or purchase our products.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to:
- All visitors to our website
- Customers who purchase our products (including custom trophies and medals)
- Individuals who contact us through our website
- Users who interact with our services, tools, or features
This policy governs all personal data collected through:
- Website forms
- Order processes
- Customer inquiries
- Cookies and tracking technologies
3. Information We Collect
We may collect different types of information depending on how you interact with our website and services.
3.1 Personal Information You Provide
You may voluntarily provide us with personal information, including but not limited to:
- Full name
- Company name (if applicable)
- Shipping and billing address
- Order details and customization requirements
- Any information submitted via forms or inquiries
3.2 Order and Customization Data
Given the nature of our business (custom trophies and medals), we may collect:
- Engraving text
- Design specifications
- Logos or uploaded files
- Event-related information
This information is used solely for fulfilling your custom orders.
3.3 Automatically Collected Information
When you visit our website, certain data may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring URLs
This information helps us improve website functionality and user experience.
3.4 Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to:
- Enhance website performance
- Store user preferences
- Analyze traffic patterns
- Improve user experience
You can control or disable cookies through your browser settings.
4. How We Use Your Information
We use the information collected for the following purposes:
4.1 To Provide Products and Services
- Process and fulfill orders
- Customize trophies and medals
- Deliver products to the specified address
4.2 To Improve User Experience
- Optimize website performance
- Understand customer preferences
- Enhance navigation and usability
4.3 To Communicate With You
- Respond to inquiries
- Provide order updates
- Address customer service requests
4.4 For Internal Business Operations
- Record keeping
- Data analysis
- Quality control
- Fraud prevention
4.5 Legal and Compliance Purposes
- Comply with applicable laws and regulations
- Enforce our terms and policies
- Protect our legal rights
5. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual necessity: To fulfill orders and provide services
- Legitimate interests: To improve services and prevent fraud
- Legal obligations: To comply with applicable laws
- Consent: Where required for specific data processing activities
6. Sharing and Disclosure of Information
We respect your privacy and do not sell your personal data. However, we may share information in the following situations:
6.1 Service Providers
We may share data with third-party service providers who assist with:
- Order processing
- Logistics and delivery
- Website hosting and maintenance
- Data analysis
These providers are obligated to keep your information confidential.
6.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal processes
- Government requests
- Court orders
6.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When data is no longer required, we will securely delete or anonymize it.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure servers and storage systems
- Restricted access to sensitive data
- Regular system monitoring
- Encryption where applicable
However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
9. Your Rights
Depending on applicable laws, you may have the following rights:
9.1 Access
You may request access to the personal data we hold about you.
9.2 Correction
You may request correction of inaccurate or incomplete information.
9.3 Deletion
You may request deletion of your personal data, subject to legal limitations.
9.4 Restriction
You may request restriction of processing under certain conditions.
9.5 Objection
You may object to data processing based on legitimate interests.
9.6 Data Portability
You may request transfer of your data to another service provider where applicable.
10. Cookies Policy
Cookies are small data files stored on your device.
10.1 Types of Cookies We Use
- Essential cookies: Necessary for website functionality
- Performance cookies: Help analyze usage
- Functional cookies: Remember preferences
10.2 Managing Cookies
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
11. International Data Transfers
As we operate in Hong Kong, your data may be processed in this jurisdiction. By using our website, you consent to the transfer and processing of your information in accordance with this policy.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for:
- Their privacy practices
- Their content
- Their data handling policies
We encourage users to review third-party privacy policies.
13. Children’s Privacy
Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children. If such data is identified, it will be promptly deleted.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes may include:
- Updates to legal requirements
- Improvements in services
- Adjustments to data practices
Updated versions will be posted on this page with a revised effective date.
15. Data Accuracy
You are responsible for ensuring that the information you provide is:
- Accurate
- Complete
- Up to date
Providing incorrect information may affect our ability to deliver services.
16. Custom Product Data Handling
Due to the nature of customized trophies and medals:
- Customer-submitted designs and text are used solely for production
- Files are not reused without permission
- Intellectual property remains the property of the customer
We do not claim ownership of your submitted content.
17. Intellectual Property Protection
We respect intellectual property rights and expect users to do the same.
By submitting content, you confirm that:
- You have the legal right to use the content
- The content does not infringe third-party rights
18. Limitation of Liability
While we strive to protect your data, we are not liable for:
- Unauthorized access beyond our control
- Data breaches caused by external attacks
- User negligence in protecting personal information
19. Governing Law
This Privacy Policy is governed by the laws applicable in Hong Kong.
Any disputes arising from this policy shall be handled under applicable legal frameworks.
20. Contact Information
If you have any questions regarding this Privacy Policy, you may contact us at:
Hong Kong Lin Feng Trading Co., Limited
Room 803B, 8/F, West Coast International Building
290-296 Un Chau Street, Cheung Sha Wan, Hong Kong
21. Acceptance of This Policy
By using our website, you:
- Acknowledge that you have read this Privacy Policy
- Agree to the collection and use of your information as described
- Accept all terms outlined herein
22. Final Statement
We value your trust and are committed to protecting your personal information. Our goal is to provide high-quality customized trophies and medals while maintaining the highest standards of data privacy and security.