1. Introduction
Welcome to the website of Hong Kong Lin Feng Trading Co., Limited (hereinafter referred to as the “Company,” “we,” “our,” or “us”), located at:
Room 803B, 8/F, West Coast International Building, 290-296 Un Chau Street, Cheung Sha Wan, Hong Kong
These Terms of Service (hereinafter referred to as the “Terms”) govern your access to and use of our website, products, and services, including the purchase of customized trophies, medals, and related items.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.
2. Scope of Services
We provide:
- Customized trophies and medals
- Personalized awards and related products
- Design and production services based on customer specifications
All services are subject to availability and acceptance by the Company.
3. Eligibility
By using our website, you represent and warrant that:
- You are at least 18 years old
- You have the legal capacity to enter into binding agreements
- All information you provide is accurate and complete
We reserve the right to refuse service to anyone at our discretion.
4. Account Responsibility
If account functionality is available on our website:
- You are responsible for maintaining the confidentiality of your account
- You are responsible for all activities under your account
- You must notify us immediately of any unauthorized use
We are not liable for losses resulting from unauthorized account access.
5. Orders and Acceptance
5.1 Order Placement
All orders placed through our website constitute an offer to purchase.
5.2 Order Acceptance
We reserve the right to:
- Accept or reject any order
- Cancel orders due to errors, availability, or other reasons
An order is only confirmed when production begins or confirmation is issued.
5.3 Order Accuracy
You are responsible for ensuring that all order details are:
- Accurate
- Complete
- Final before submission
6. Customization and Design
6.1 Customer Responsibility
Customers must ensure that:
- All submitted designs, text, and specifications are correct
- All files meet required formats and quality standards
6.2 Design Approval
Before production:
- Customers may be required to approve proofs
- Approval signifies acceptance of all details
Once approved:
- No changes can be made
- The Company is not responsible for approved errors
6.3 Production Process
Production begins only after:
- Order confirmation
- Design approval (if applicable)
Production timelines may vary.
7. Pricing and Payment
7.1 Pricing
All prices are subject to change without notice.
Prices displayed at the time of purchase apply to the order.
7.2 Payment Terms
Full payment is required before production begins.
Failure to complete payment may result in order cancellation.
7.3 Pricing Errors
We reserve the right to:
- Correct pricing errors
- Cancel orders affected by incorrect pricing
8. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
By placing an order, you agree to all shipping-related terms, including:
- Processing times
- Delivery estimates
- Customs responsibilities
9. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Due to the customized nature of our products:
- Most items are non-returnable
- Refunds are limited to specific circumstances
10. Intellectual Property
10.1 Company Intellectual Property
All website content, including but not limited to:
- Text
- Images
- Logos
- Design elements
are the property of the Company and are protected by applicable laws.
10.2 Customer-Submitted Content
By submitting content, you represent that:
- You own or have rights to use the content
- The content does not infringe third-party rights
10.3 License to Use
You grant the Company a limited license to:
- Use submitted content for production purposes
- Modify content as necessary for manufacturing
11. Prohibited Uses
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt to interfere with website functionality
- Upload harmful or malicious content
We reserve the right to restrict access for violations.
12. Limitation of Liability
To the maximum extent permitted by law:
- The Company is not liable for indirect or consequential damages
- Liability is limited to the amount paid for the product
13. Disclaimer of Warranties
All products and services are provided “as is” and “as available.”
We make no guarantees regarding:
- Continuous availability of the website
- Error-free operation
- Exact matching of colors or finishes due to manufacturing variations
14. Product Variations
Due to manufacturing processes:
- Slight variations in color, size, and finish may occur
- These variations do not constitute defects
15. Third-Party Services
Our website may include third-party services or links.
We are not responsible for:
- Third-party content
- External services
- Their policies or practices
16. Privacy
Your use of our website is also governed by our Privacy Policy.
We are committed to protecting your personal data in accordance with applicable laws.
17. Order Cancellation
Orders may only be canceled under limited conditions:
- Before production begins
Once production has started:
- Orders cannot be canceled
- No refunds will be issued
18. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including:
- Natural disasters
- Government actions
- Supply chain disruptions
19. Indemnification
You agree to indemnify and hold harmless the Company from:
- Claims arising from your use of the website
- Violations of these Terms
- Infringement of third-party rights
20. Governing Law
These Terms are governed by the laws applicable in Hong Kong.
Any disputes shall be resolved under the applicable legal framework.
21. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will take effect immediately upon posting.
22. Severability
If any provision of these Terms is found to be invalid:
- The remaining provisions remain in full force
23. Entire Agreement
These Terms constitute the entire agreement between you and the Company regarding website use and purchases.
24. Contact Information
For inquiries regarding these Terms, please contact:
Hong Kong Lin Feng Trading Co., Limited
Room 803B, 8/F, West Coast International Building
290-296 Un Chau Street, Cheung Sha Wan, Hong Kong
25. Customer Acknowledgment
By using our website, you confirm that:
- You have read and understood these Terms
- You agree to all provisions
- You accept all policies referenced herein
26. Final Statement
We are dedicated to providing high-quality customized trophies and medals. These Terms are designed to ensure transparency, fairness, and clarity in all transactions. We encourage all users to review these Terms carefully before using our services.